Master key
importance
·
A
master key can open any room, especially the ones occupied by the guests.
·
Since
the guest has all her/his belongings and valuables in the room, any related
incident may lead to the accusation of the staff member concerned who, as the
sole signatory for the key, will be held ultimately responsible.
Master key
procedure
·
All
floor master keys must be signed in/out, along with the complete name of the
receiving person and the countersignature of the daily appointed witness.
·
Once
the key has been issued, ensure that it is securely attached to the appropriate
carrier, e.g., belt, key ring, etc.
·
All
floor master keys and other keys related to the operational activity of the
Housekeeping Department shall be kept locked in a specific cabinet in the
Executive Housekeeper’s office.
·
Its
access must only be authorized to the following persons :
1.
Executive
Housekeeper
2.
Executive
Housekeeper Assistant
3.
Duty
/ Night Manager
·
Any
damage caused to a master key shall be immediately reported in order for the
Housekeeping Department to replace it promptly.
·
Anyone
losing a master key shall be severely reprimanded as it endangers the security
of an entire floor.
Issuing
·
Any
Housekeeping Department key movement must be recorded in the key movement
registration book.
·
The
key remains the responsibility of the staff member who signed in the record
book for the whole of the shift.
·
Consequently,
the following behavioral points shall be strictly respected :
1.
The
key shall never be lent to any other member of staff
2.
The
key shall be reliably fixed to the uniform and never be left in a door or on a
trolley
3.
If
the staff member must leave the hotel for any reason, she/he shall return the
key to the Executive Housekeeper’s office and sign out in the key movement
registration book confirmed by the daily appointed witness’s signature.
·
At
the end of the shift, the key shall be returned to the Executive Housekeeper’s
office and the staff member shall sign out in the key movement registration
book along with the daily appointed witness’s signature.
·
Anyone
losing a master key shall be severely reprimanded as it endangers the security
of an entire floor.