Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Raffles Hotel Singapore, the legendary symbol for all ‘the fables of the exotic East’ was established in 1887. Declared a National Monument by the Singapore Government in 1987, Raffles Hotel Singapore gained international recognition as a traveller’s paradise and has consistently been ranked as one of the top hotels in the world.
If you are looking for a dynamic environment for growth, please join us as:
Director of Housekeeping
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
- To ensure that the departments within the scope of responsibility adhere to all Raffles Hotel policies and procedures
- To assume other authorities pertaining to the area of responsibility as delegated by the General Manager and Executive Assistant Manager
- To initiate and maintain effective communication between Housekeeping division and all other operating departments
- To maintain effective communication within the Housekeeping division
- To represent the department’s viewpoints at all Department Head meetings
- To constantly maintain selection, colleagues, training, supervision, grooming and conduct standards, and terminate, when necessary all person within the scope of responsibilities
- To initiate and maintain programs which control and decrease the Housekeeping division’s operating expenses in labor, equipment materials, supplies and uniforms
- To establish proper levels on quantities of all operating supplies and equipment in the area of responsibility
- To be responsible for the profit & loss of the Housekeeping division
- To carry out the following assignments:-
- Supervise, guide, schedule, discipline and evaluate all staff in their areas of responsibility
- Develop personnel within the area of responsibility
- Administer all aspects of equipment control program
- Train, retrain, direct and evaluate the work of all personnel’
- Offer all assistance possible to our residents
- Inspect public areas daily
- Periodically review and update all job descriptions
- Periodically review and re-evaluate all procedures
- Periodically review and re-evaluate all equipment and make recommendations when additional purchases are needed
- Periodically review and re-evaluate all supplies
- Periodically review and update labour standards
- Approve and submit to relevant departments all invoices for goods and services rendered
- Implement a permanent cleaning programme for Food & Beverage outlets as designated by the Hotel management
- Prepare annual recommendations for capital improvements in areas covered by scope of responsibility for management approval
- Periodically review physical inventory of all Housekeeping division’s equipment and supplies
- Periodically review and update, if necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies
- Ensure preventive maintenance programme and preventive maintenance files on all equipment are implemented
- Understand workings and procedures of Front Office and other related departments
- Ensure meetings are conducted with all staff on a regular basis
- Establish monthly, weekly, daily cleaning plan for all areas of responsibility
- Maintain an ‘open door’ communication for employees
- Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to
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